Service team leader in housing management (f/m/d)
The customer center in Berlin currently consists of 4 service teams. The service teams each manage a portfolio of around 1,300 to 1,500 residential units. The number of residential units to be managed is increasing, partly due to the increase in new construction in Berlin. For the management of one of these teams and the assumption of housing management tasks , we are looking for a
Service Team Leader in Housing Management (f/m/d)
(pay grade 10 TVöD Bund / pay grade A 10 BBesG, reference number: OSWO1020, job ID 1445407)
The position is open-ended.
The Bundesanstalt für Immobilienaufgaben (BImA) - an institution under public law - is one of the largest real estate owners in Germany. The spectrum ranges from residential, industrial and commercial properties to military and former military sites, as well as forestry and agricultural land. Since September 1, 2020, BImA has once again assumed full responsibility for the management and development of its 38,000 or so residential units through its specially established Housing division. It manages strategically important freehold properties as well as large residential quarters in established urban locations. The division is responsible for providing affordable housing for federal employees close to their place of work, particularly in tight housing markets in economically strong regions and large cities. In addition to the current focus on modernization and maintenance, the Housing division stands for sustainable neighbourhood development and thus also has its sights firmly set on the issues of demographic change, digitalization and climate change. In organizational terms, the division is divided into four regional divisions, eight customer centers and 29 service teams.
We see it as our social and entrepreneurial task to create socially responsible living spaces. In the Residential division, we focus on sustainable neighbourhood development,CO2-free heat at affordable prices, barrier reduction, digitalization and, of course, a high level of tenant satisfaction.
That's why we need you! Join BImA with us!
What are your main responsibilities?
- Management and control of a service team with the areas of management, contract management, construction management and janitor services
- Planning, management, control and optimization of management results; support in the preparation of budget planning and the medium-term technical investment program
- Preparing, concluding, implementing and terminating rental agreements; carrying out rental valuations and coordinating and implementing service charge settlements
- Monitoring the rights and obligations arising from the rental agreements (e.g. rent accounting and rectification of defects)
- Coordinating and, if necessary, performing the client function and coordinating the planning and implementation of neighborhood and construction measures in cooperation with other parties involved (e.g. project management, HOAI planners and experts)
- Coordinating tenant communication with other parties involved (e.g. tenant service, complaint management, relocation management if necessary, information events, advising tenants in connection with neighborhood and construction measures)
- Assisting in the determination of service requirements in preparation for the awarding of housing management services; assuming responsibility for contract controlling after the award procedures have been carried out and completed (e.g. energy management, insurance management, green maintenance, winter services, waste and disposal management)
- Assuming and coordinating operator responsibility and traffic safety duties as well as occupational health and safety tasks
- Coordinating the induction and training of employees (e.g. onboarding, training)
- Ensuring efficient task coordination and developing a good meeting and communication culture in your team
What do we expect?
Qualifications:
- Completed university degree (Diplom [FH]/Bachelor) with a business or technical background (e.g. architecture, civil engineering) or comparable qualification or otherwise acquired comparable real estate industry expertise and experience
Professional skills:
- Basic specialist knowledge and practical experience in the field of property management, preferably with a relevant housing industry background
- Strategic way of thinking as well as technical and business management knowledge - preferably related to the housing industry
- Specialist knowledge of tenancy law, including residential tenancy law, Operating Costs Ordinance (BetrKV), Heating Costs Ordinance (HeizkostenV) etc.
- Practical experience in the supervision of neighborhood and construction measures, specialist knowledge in the application of the building code, building regulations, technical guidelines, DIN regulations, HOAI and AHO
- Specialist knowledge of public procurement law, including VOL, VOB
- Confident handling of standard IT applications (Word, Excel, Outlook)
- Good user knowledge of the specialist application SAP-BALIMA or the willingness to acquire this in the short term; further knowledge of relevant housing industry software is an advantage
- Ideally initial experience in team leadership
Further:
- Ability to manage staff, including willingness and ability to maintain and develop staff potential and implement equality objectives
- Strong communication and persuasive skills
- High level of commitment, self-organization as well as a thorough, careful and goal-oriented way of working
- Ability to work in a team, critical thinking and social skills
- Good organizational skills, ability to think and act economically
- Initiative and ability to work creatively and conceptually
- Good verbal and written communication skills
- Willingness to travel regularly on business
- Driving license category B/3
- Willingness to drive company vehicles independently
What do we offer?
- An interesting and varied job with all the benefits of a large public employer
- Compatibility of family and career in the organization of working hours
- Possibility of renting an apartment from the federal housing stock
- Professional development opportunities and extensive training opportunities
- Company pension scheme
- Annual special payment in accordance with the applicable collective agreement provisions
- 30 days vacation
- Health promotion courses and preventive measures
- Subsidy for the DeutschlandJobTicket (DJT)
Have we piqued your interest?
Then apply online by June 21, 2026 via the central application platform INTERAMT under the job ID 1445407.
Do you have any questions?
If you have any questions about the application process, please contact Ms. Görmezoglu on +49 228 848-47765 or by e-mail (bewerbung-berlin@bundesimmobilien.de).
If you have any questions about the job, please contact Ms. Leyendecker on +49 228 848-46098.
You can also find further information at https://karriere.bundesimmobilien.de.
Information on data protection and the storage of your data in accordance with the GDPR in the course of your application to BImA can be found at https://www.bundesimmobilien.de/datenschutz.
Notes:
Jobs at the Federal Real Estate Agency are generally also suitable for part-time employment. If corresponding applications are received, it will be checked for the respective job whether the part-time wishes can be met within the scope of the official possibilities (in particular requirements of the job, desired organization of part-time work).
Selection is based on suitability, aptitude and professional performance. In accordance with the Federal Equal Opportunities Act, women will be given priority if equally qualified. We are particularly pleased to receive applications from severely disabled persons or persons of equal status and will give them preference if they are equally qualified.
If a degree certificate is not yet available at the time of application, written proof of the module grades obtained to date must be enclosed.
If you have obtained a university degree abroad, please enclose proof of the equivalence of the degree with your application documents. Information on the recognition of international degrees can be found at the Central Office for Foreign Education (ZAB).
The Bundesanstalt für Immobilienaufgaben may not establish any new civil servant relationships. The transfer of civil servants with lifetime civil servant status (same status or next lower grade, but without career change) is possible with the approval of the Federal Ministry of Finance (BMF).